Field Service Engineer 3

Date:  Sep 10, 2022
Category:  Sales and Marketing
Location: 

San Diego, CA, US

POSITION OVERVIEW
The Field Service Engineer (FSE) is primarily responsible for technical support, repairing and servicing Mizuho products in the field throughout the United States.

The Field Service Engineer provides, highly visible, customer support through the performance of independent on-site service and repair of complex equipment and systems. To include but not limited to installation, troubleshooting, repair, and performance of preventive maintenance as required. Responsible for the inspection and operational quality and safety of Mizuho OSI products. May also instruct customers in the operation and maintenance of the system.

Serves as company liaison with customers on administrative and technical matters for assigned projects. Interprets customers’ needs and assigns the responsibility for problem resolution to the appropriate resource.

The Field Service Engineer makes independent decisions pertaining to the operational safety of Mizuho products without immediate supervision based on their subject matter expertise.

 

We are looking for you, if you have the ability to:

  • Work with electromechanical equipment
  • Travel throughout an assigned territory on short notice
  • Read and understand drawings and schematics
  • Work directly with a broad customer base

 

Here is what you will do day-to-day

  • Troubleshoot, service, and repair all products that Mizuho OSI distributes to customer sites within an assigned territory.
  • Conduct preventive maintenance as required.
  • Support and promote company programs, contract sales, and initiatives as directed.
  • Create and deliver accurate quotes based on company guidelines and procedures. Must clearly complete all required service documentation for regulatory requirements through company established systems and procedures.
  • Operate systems to demonstrate equipment and to analyze malfunctions.
  • Consult with R&D and/or Manufacturing Engineering personnel to resolve unusual problems in system operation and maintenance.
  • Must maintain and update the CRM system as needed. Complete all paperwork in a timely manner. This is to include expense reports, training documentation and all other relevant documents.
  • Interact across teams including but not limited to Customer Service Operations, Technical Service, Account Managers, and management, in order to meet account performance objectives and customers’ expectations.
  • May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.
  • Must maintain and control inventory as assigned for repair purposes. This includes replenishing trunk stock (parts on hand) and keeping track of parts used from trunk stock.
  • Train and instruct customers on the proper use of the products or other members of the department and the company, by passing along skills and information to assist them in their development and advancement either with one-on-one or with platform training skills.
  • Perform as an independent employee who is able to analyze problems and formulate plans to overcome challenges and to get work done quickly with a high degree of quality. Make sound and logical decisions and to choose the appropriate courses of action based on the parameters of the situation at hand and to use continual improvement problem solving skills.
  • Understand Mizuho OSI’s business objectives and the relationship between the Service Department and those objectives; to support and follow the Corporate Vision, Mission & Values Statements and to maintain the services and quality levels set by Mizuho OSI.
  • Understand, follow and support Mizuho OSI’s internal Quality System policies, procedures and work instructions including but not limited to applicable external regulations (21 Code of Federal Regulations Part 820 Quality System Regulations and applicable International Standards).
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Requirements

What you will need to be successful in this role:

  • Experience and education – as outlined below, per job level.
  • Ability to interpret blueprints, schematics, manuals, and other technical references.
  • Perform work requiring advanced knowledge, defined as work which is predominantly intellectual in character and which includes work requiring the exercise of discretion and judgment.
  • Proficiency using established service reporting computer systems interfacing with CRM systems. Ability to use basic email, word processing, and troubleshooting, computer programs.
  • Able to provide a valid driver’s license and qualify for company’s auto insurance policy.
  • Ability to travel extensively about 50% and qualify for corporate credit card or cover the travel expenses and submit reimbursements in accordance with company policy.
  • Ability to lift up to 50 lbs.
  • Ability to push/pull up to 150 lbs.
  • Must live in the designated territory of responsibility.
  • May be required to travel outside of designated territory when requested.
  • Ability to work nights or weekends when requested.
  • Able to participate in required training and successfully certify on all product training.
  • Neat and professional appearance and outgoing people oriented personality which conveys pride in working for Mizuho OSI and which is demonstrated with a ready smile and a willingness to assist others.
  • Ability to clearly express oneself verbally and in writing in the English language (additional languages also preferred) using good grammar, vocabulary, eye contact. Ability to communicate effectively with customers, employees, and other business contacts in a courteous and professional manner. Excellent verbal and written communication skills, strong presentation, project and organizational skills.
  • Excellent customer focus with a high sense of urgency. Ability to provide excellent interpersonal and communication skills.
  • Ability to function calmly in a fast paced environment managing multiple priorities simultaneously. To be able to positively manage situations of a dynamic nature; to be able to modify plans, actions, and decisions in light of changing situations and circumstances while still meeting, or proposing modified, deadlines.
  • Ability to clearly and effectively express oneself through written means, to properly use such technical factors as grammar, punctuation, vocabulary, and correct spelling. Able to prepare and/or write email, and reports. Ability to perform basic arithmetic functions, create and reconcile reports, demonstrate strong analytical skills, and attention to detail.
  • To be able to demonstrate an understanding, and the regular use of a time management process, which systematically structures one’s own work to provide for effective task performance and to plan and prioritize items to meet future demands.
  • Ability to establish and accomplish goals independently and to function as a positive and productive team member.

 

What you need to be prepared for:

Routine and frequent travel requires driving and sitting in a car for long periods of time. Air travel is also required on occasion. Walking or standing within the hospital and/or it’s Operating Room areas is routinely required. Bending, kneeling and stretching may also be required for the operation of capital equipment and for attending surgeries.

The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl to set up or in-service a table. The employee must regularly lift and/or move up to 50 pounds, frequently push or move up to 150 pounds to uncrate and relocate a table. Specific vision abilities required by this job include close and far vision, color vision.

Job duties are performed in a hospital Operating Room requiring adherence to the hospitals gowning and sterility protocols, using mechanical parts and tables. The noise level in the work environment is usually low to moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: This job description in no way states or implies that these are the only duties or functions to be performed by the incumbent. Employees will be required to follow any other job-related instructions and to perform any other job-related duties/functions requested by their supervisor.

Top Reasons To Join The Mizuho OSI Team

• Privately held company with a tradition of market leadership and best-in-class innovation
• Fast-paced entrepreneurial culture focused on dramatically improving patient outcomes through personal empowerment
• Emphasis on continuous improvement and celebration of our values of R.E.S.P.E.C.T. and the Mizuho OSI Way.
• Create innovative solutions designed and manufactured at our HQ in Northern California

The Mizuho OSI Way

In 1978, we set out to change the way patients undergo surgery. As a Mizuho OSI customer, you can expect our commitment to the following…
• We commit to your satisfaction. If you are dissatisfied, we will strive to make it right.
• We do things the right way. We commit to hire people with competence, generosity and a caring attitude.
• We motivate our employees to use their individual strengths to provide creative solutions, changes, and innovations.
• We anticipate your needs through customer experiences, thus nurturing our relationships.

Collectively, this creates an environment that enables and inspires healthcare professionals to improve the lives of patients.
Dare to go further. Care to do more.

EOE STATEMENT

Mizuho OSI is an Equal Opportunity Employer and makes business decisions based on job related criteria only. Company policy prohibits unlawful discrimination based on race, color, religious creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, sexual identity, or any other consideration made unlawful by federal, state or local laws.

BENEFITS

At Mizuho OSI, we believe better solutions and decisions are born of diversity and are proudly an EEO/AA employer. We offer a comprehensive benefits package that includes: medical, dental, vision, life insurance, 401k with matching, educational assistance and more.

FOR OUR SERVICE MEMBERS AND VETERANS

Mizuho OSI values the service Veterans and their family members have given to our country and we support the hiring of returning Service Members and military spouses. If you are a Veteran or wounded warrior and would like assistance with the employment process at Mizuho OSI, please contact HR at (510) 429-1500.

FOR PERSONS WITH DISABILITIES

If you are a person with a disability or a disabled Veteran and are applying for a job with Mizuho OSI, we would like to ensure your application process goes as smoothly as possible. If you need additional assistance, information or answers to your questions, feel free to contact HR at (510) 429-1500.


Nearest Major Market: San Diego