Credit Collections Anl

About Company

Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company’s portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products.

Job Summary

The Credit & Collections Analyst is primarily responsible for collections, analyzing trends to determine credit worthiness, monitoring, and organizing payment patterns for an assigned group of accounts. In addition, this position reviews deduction discrepancies in the areas of returns, vendor compliance, pricing, shortages, etc. with management for appropriate action. Update credit information on existing accounts or compile information on potential accounts upon request for analysis and evaluate credit worthiness.

Responsibilities:

• Conduct daily collections calls and proactively monitor outstanding account receivables in accordance with the collections process. 
• Prepare monthly projections of Cash Collections.  Assist in creating and maintaining monthly reports.
• Assess customer’s credit worthiness using D&B software.  Work cross-functionally with, Cash Applications, Sales & Service organizations to promote partnerships and resolve open customer disputes in a timely manner.
• Analyze Accounts Receivables, resolve issues regarding any doubtful accounts and/or corrections needed to be addressed and escalate them to management as necessary.
• Monitor reports on customers’ financial performance, review data and investigate discrepancies or variances and communicate findings to management.
• Obtain approval as needed and required to exceed set credit limits and based on set parameters.
• Follow department policies and procedures, assist in the appropriate implementation of policy improvements.
• Responsible for cleanliness, organization, and overall Credit & Collections department appearance.
• Strive to become an independent employee able to analyze problems and formulate plans to overcome challenges and to get work done quickly with a high degree of quality. (Not for a Supervisory/Manager role).  Make sound and logical decisions and choose the appropriate courses of action based on the parameters of the situation at hand and to use continual improvement problem solving skills.

If assigned to be in a Lead role, the position will also perform additional responsibilities as follows:

• Lead, mentor and support team to fulfill daily tasks. 
• Train and instruct other members of the department and the company, by passing along job specific skills and information to assist them in their development.
• Serve as first line of communication between Supervisor (or up-line management when Supervisor is not available) and the team.
• Provide and facilitate work direction including priority setting and task assignments as instructed by the Supervisor.
• Assist Supervisor in enforcing and following policies and procedures within the department. 
• Create an ongoing effort to improve the Company and the Credit & Collections team through personal action and by contributing ideas to support both the Department and Company’s ongoing improvement efforts.
• Understand Mizuho OSI’s business objectives and the relationship between the Credit & Collections team and those objectives; to support and follow the Corporate Vision, Mission & Values Statements and to maintain the services and quality levels set by Mizuho OSI, and to continually enable Mizuho OSI to be a great place to work.
• Understand, follow and support Mizuho OSI’s internal Quality System policies, procedures and work instructions including but not limited to applicable external regulations (21 Code of Federal Regulations Part 820 Quality System Regulations and applicable International Standards).

Qualifications & Requirements:

• Experience and education – as outlined below, per job level.
• Knowledge of Credit & Collections procedures.
• Knowledge of SAP required, S4 regarding Customer Master, Credit Management & Order to Cash a plus.
• Strong negotiation skills and use solid judgment in changing a customer’s objections into a commitment to pay.
• Knowledge of basic A/R related accounting principles.
• Must have strong attention to detail.
• Ability to research and solve problems effectively.
• Ability to evaluate and analyze customers' financial status.
• Neat and professional appearance and outgoing people-oriented personality which conveys pride in working for Mizuho OSI and which is demonstrated with a ready smile and a willingness to assist others.
• Excellent computer skills including operating Windows based personal computers, various office equipment and machines, and telephone system. Ability to efficiently and effectively use Microsoft products such as Outlook, Word, Excel, and PowerPoint.
• Ability to clearly express oneself verbally and in writing in the English language (additional languages also preferred) using good grammar, vocabulary, eye contact.  Ability to communicate effectively with employees and other business contacts in a courteous and professional manner. Excellent verbal and written communication skills, strong presentation, project and organizational skills.
• Excellent customer focus with a high sense of urgency. Ability to provide excellent interpersonal and communication skills.
• Ability to function calmly in a fast-paced environment managing multiple priorities simultaneously. To be able to positively manage situations of a dynamic nature; to be able to modify plans, actions, and decisions in light of changing situations and circumstances while still meeting, or proposing modified, deadlines.

Salary:  $70k - $75k  plus 4%  mbo bonus