Force.com Administrator

Date:  Sep 25, 2022
Category:  Information Technology
Location: 

Union City, CA, US

The Force.com Administrator performs research, analysis, design, development, and code and then debugs, tests, modifies, implements and supports all Force.com products. The Technical Systems Analyst participates in all phases of development life cycle, leads requirements gathering and documentation, and serves as a technical expert of all Force.com products.

 

The Force.com Administrator performs technical assessments and is accountable for understanding and articulating the business strategy and direction associated with the Force.com platform and all its capabilities, applications, and solutions by working directly with the business stakeholders and delivery teams.


The Force.com Administrator assesses, initiates, refines, and drives appropriate Force.com solutions for the business. The position is also responsible for communicating to and educating end-users on the software changes or new product functionality.

 

Force.com Administrator utilizes consulting and application skills, business knowledge, and packaged Force.com solution expertise to effectively integrate packaged technology into Mizuho OSI’s business environment.

 

ESSENTIAL JOB FUNCTIONS:

 

Partner with the Business Community

  1. Provide support to and serve as a point of contact for internal customers who request routine information, data summaries and/or reports. Share knowledge with internal customers about how to produce their own reports and use the system effectively.
  2. Identify areas of improvement for services provided both internally and outward facing; including measuring and reviewing technology trends. Share results with management.
  3. Contribute by generating reports and presentation materials describing projects, and results.
  4. Partner with Business System Analysts, for ERP, to identify and analyze system technical problems related to the collection, integration, and validation of data for routine requests.
  5. Develop, deploy, and report on various user satisfaction metrics, on a quarterly and/ or regular basis as needed and/or required; and under the direction of the IT Applications Manager.
  6. Assist in making requests, routing routine reporting, and defining a process for report requests. 
  7. Partner with Business Systems Analysts, for ERP, to assist different functional areas across the company to identify, research, and analyze possible solutions to resolve complex data issues, in a timely manner. Present the impact, of the recommended solution, on the integrated system to the Director of IT Applications and implement approved solutions.

 

Drive Continuous Improvement in Information Technology

  1. Support the application users for designated business systems, including Salesforce.com, ServiceMax, Pardot, EDI Liaison, and Middleware technologies.
  2. Ensure assigned platforms are highly effective, efficient, and a positive tool to meet business and customer needs.
  3. Participate in project meetings both internally and with other departments and report on the status of analytical tasks and project work.
  4. Design, develop, create and establish Standard Operating procedures, instructions for respective functions under the direction of the Manager.  Employ specified analytical tools to access data to provide reportable information on all identified Key Metrics for the delivery of optimized services to customers.
  5. Manage integrations with Force.com and other systems, via ETL and/or web services
  6. Meet aggressive timelines with high quality results.
  7. Undertake extensive program and structural database development tasks.

 

Focus on Quality Improvement in Business Applications

  1. Implement specified Quality Assurance procedures to ensure accuracy and integrity of data generated. Participate in audits and promptly resolve any findings.
  2. Perform User Acceptance Testing (UAT) for assigned areas; manage change requests and bugs resulting from the UAT processes, ensuring completion and retesting.
  3. Conduct various audits and analyses; managing system improvements, process improvements, and quality programs.
  4. Review business requirements and detailed specs to develop test scripts and testing plans with schedule.
  5. Work on special projects as business needs arise.

 

Adopt and Champion Company Policies and Procedures

  1. Responsible for cleanliness, organization, and overall department appearance.
  2. To be willing to share knowledge and instruct other members of the department and the company, by passing along skills and information to assist then in their development.
  3. Become an independent employee able to analyze problems and formulate plans to overcome challenges and to get work done quickly with a high degree of quality. To make sound and logical decisions and to choose the appropriate courses of action based on the parameters of the situation at hand and to use continual improvement problem solving skills.
  4. Create an ongoing effort to improve the Company and the IT Applications Department through personal action and by contributing ideas to support both the Department and Company’s ongoing improvement efforts.
  5. Understand Mizuho OSI’s business objectives and the relationship between the Department and those objectives; to support and follow the Corporate Vision, Mission & Values Statements, to maintain the services and quality levels set by Mizuho OSI, and to continually enable Mizuho OSI to be a great place to work.
  1. Understand, follow and support Mizuho OSI’s internal Quality System policies, procedures and work instructions including but not limited to applicable external regulations (21 Code of Federal Regulations Part 820 Quality System Regulations and applicable International Standards).

 

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties are performed while sitting at a desk for long periods of time. Required duties include operating a computer frequently (about 90% of the time), reading, writing and communicating via email, and using a telephone frequently. Walking or standing within the office area may be required for the operation of office equipment and for attending meetings.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Job duties are performed in an office environment utilizing standard office equipment such as a computer, and telephone.  The noise level in the work environment is usually low to moderate.

 

MINIMUM QUALIFICATIONS - The qualifications below are the knowledge, skills, and abilities required to do this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

KNOWLEDGE, SKILLS AND ABILITIES:

  1. 2+ years’ experience as a Salesforce Administrator with technical implementation, day-to-day operation support, long-term projects, SFDC deployment process knowledge, and Org Maintenance.
  2. Must have hands-on development experience with Salesforce development standards and methodologies including design, implementation, support and release management.
  3. Must have deep understanding of Salesforce including object model, layouts, workflows, process builder, validation rules, permission sets, roles, reports and dashboards.
  4. Proven ability to independently perform Salesforce platform administration, development, testing, implementation, documentation, deploy change sets and updates.
  5. Experience and deep understanding of Apex, Visualforce, APIs, SOQL, JavaScript, CSS, HTML and popular Web UI frameworks.
  6. Experience with change management and version control
  7. Experience with test case and test scenario development
  8. Experience with unit, system, and validation testing
  9. Ability to work with a team or independently, doing business analysis, project scoping, design, integration, implementation, training and customer support
  10. Experience and strong understanding of Force.com Sales cloud, ServiceMax, Pardot and CPQ is a preferred.
  11. Able to provide ongoing recommendations to SMEs and end users on SFDC best practices.
  12. Excellent understanding of data and integration architectures, products and techniques, and assessing business intelligence/analytics data gaps in a heterogeneous environment.
  13. Ability to clearly express oneself verbally and in writing in the English language (additional languages also preferred) using good grammar, vocabulary, eye contact, and friendly voice inflection with all employees. Ability to communicate effectively with employees and other business contacts in a courteous and professional manner.
  14. Excellent customer focus with a high sense of urgency. Ability to provide excellent interpersonal and communication skills.
  15. Ability to function calmly in a fast-paced environment managing multiple priorities simultaneously. To be able to positively manage situations of a dynamic nature; to be able to modify plans, actions, and decisions in light of changing situations and circumstances while still meeting, or proposing modified, deadlines.
  16. Neat and professional appearance and outgoing people oriented personality which conveys pride in working for Mizuho OSI and which is demonstrated with a ready smile and a willingness to assist others.
  17. To respond sensitively to the needs and feelings of others regardless of position; to accept interpersonal differences, to maintain rapport, and to interact effectively with all levels of employees within the organization.
  18. To be able to demonstrate an understanding, and the regular use of a time management process, which systematically structures one’s own work to provide for effective task performance and to plan and prioritize items to meet future demands.
  19. Ability to establish and accomplish goals independently and to function as a positive and productive team member.
  20. Experience working in the Medical Device industry is preferred

 

 

Top Reasons To Join The Mizuho OSI Team

• Privately held company with a tradition of market leadership and best-in-class innovation
• Fast-paced entrepreneurial culture focused on dramatically improving patient outcomes through personal empowerment
• Emphasis on continuous improvement and celebration of our values of R.E.S.P.E.C.T. and the Mizuho OSI Way.
• Create innovative solutions designed and manufactured at our HQ in Northern California

The Mizuho OSI Way

In 1978, we set out to change the way patients undergo surgery. As a Mizuho OSI customer, you can expect our commitment to the following…
• We commit to your satisfaction. If you are dissatisfied, we will strive to make it right.
• We do things the right way. We commit to hire people with competence, generosity and a caring attitude.
• We motivate our employees to use their individual strengths to provide creative solutions, changes, and innovations.
• We anticipate your needs through customer experiences, thus nurturing our relationships.

Collectively, this creates an environment that enables and inspires healthcare professionals to improve the lives of patients.
Dare to go further. Care to do more.

EOE STATEMENT

Mizuho OSI is an Equal Opportunity Employer and makes business decisions based on job related criteria only. Company policy prohibits unlawful discrimination based on race, color, religious creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, sexual identity, or any other consideration made unlawful by federal, state or local laws.

BENEFITS

At Mizuho OSI, we believe better solutions and decisions are born of diversity and are proudly an EEO/AA employer. We offer a comprehensive benefits package that includes: medical, dental, vision, life insurance, 401k with matching, educational assistance and more.

FOR OUR SERVICE MEMBERS AND VETERANS

Mizuho OSI values the service Veterans and their family members have given to our country and we support the hiring of returning Service Members and military spouses. If you are a Veteran or wounded warrior and would like assistance with the employment process at Mizuho OSI, please contact HR at (510) 429-1500.

FOR PERSONS WITH DISABILITIES

If you are a person with a disability or a disabled Veteran and are applying for a job with Mizuho OSI, we would like to ensure your application process goes as smoothly as possible. If you need additional assistance, information or answers to your questions, feel free to contact HR at (510) 429-1500.


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland