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Help Desk Technician

Date:  Mar 27, 2026
Category:  Information Technology
Location: 

Union City, CA, US, 94587

About Company

Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company’s portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products.

 

Job Summary

The Help Desk Technician supports the organization in providing technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, and networked systems. This role ensures that installations, software, hardware, operating systems and configuration issues are properly addressed, monitored and resolved.

 

Responsibilities:

  • This position will support the IT Operations Team by timely responding to IT helpdesk tickets and requests related to employee changes, such as onboarding and offboarding employees.
  • Screens, refers, and diagnoses internal inquiries and work requests related to maintenance of personal computers, laptops, and related systems.
  • Prepares help desk incident reports and assists in hardware and software evaluation.
  • May be internal and external client-focused for company-hosted web-enabled solutions.
  • May manage and administer training programs designed to educate Mizuho’s computer users about basic computer use and specialized applications.
  • Manage conference room support with calls, Polycom videos, projectors etc.
  • Manage and troubleshoot wireless devices and in-house printer and copiers.
  • Receive and ship packages – Laptops, iPads, iPhones. printers etc.
  • Execute assigned tasks in Azure, Active Directory and on Devices.
  • Office 365 Administration including managing user accounts, groups and policies, administering standard and shared Exchange mailboxes and distribution lists
  • Laptop Lifecycle management
  • Support the IT team in other duties as assigned.

 

Qualifications & Requirements:

  • 2 to 5 years of directly related experience.
  • Associate degree or equivalent combination of education and experience with increasing level of responsibility.
  • Ability to communicate clearly and effectively in English
  • Knowledge of Office 365, Microsoft SCCM, iPhone and Windows platforms
  • Excellent interpersonal skills and the ability to work as part of a team.
  • Strong problem solving and creative skills.
  • Sound judgement in making decisions.
  • Ability to work independently and juggle priorities in a fast-paced environment.
  • High level of integrity and dependability.

 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

Salary range: $29.81 - $34.62 DOE + annual potential bonus + comprehensive benefits package 


EOE STATEMENT

Mizuho OSI is an Equal Opportunity Employer and makes business decisions based on job related criteria only. Company policy prohibits unlawful discrimination based on race, color, religious creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, sexual identity, or any other consideration made unlawful by federal, state or local laws.

Mizuho OSI conducts criminal conviction background checks and drug screening through a third-party screening vendor which includes searches of address history, criminal convictions, court records, education verification, employment verification, and reference checks. In addition, depending on the nature of the position for which you are applying, a motor vehicle driving report, a credit report, and/or ID checks in other non-U.S. countries are also included.

Criminal conviction background checks will run after an applicant has received and accepted a conditional offer of employment. After a conditional offer is made and before any background check is performed, applicants will receive background check disclosure and consent forms under state and federal laws, such as the Fair Credit Reporting Act and the Investigative Consumer Reporting Agencies Act. Existence of a criminal record is not an automatic bar to employment. An assessment will be made about whether the conviction has a direct and adverse relationship to the job in question. No job offer will be withdrawn, and no adverse action will be taken against any employee, based on the results of a criminal conviction background check, without an individualized assessment of whether the applicant’s conviction history has  direct and adverse relationship with the specific duties of the job in question.

Top Reasons To Join The Mizuho OSI Team

• Privately held company with a tradition of market leadership and best-in-class innovation
• Fast-paced entrepreneurial culture focused on dramatically improving patient outcomes through personal empowerment
• Emphasis on continuous improvement and celebration of our values of R.E.S.P.E.C.T. and the Mizuho OSI Way.
• Create innovative solutions designed and manufactured at our HQ in Northern California

The Mizuho OSI Way

In 1978, we set out to change the way patients undergo surgery. As a Mizuho OSI customer, you can expect our commitment to the following…
• We commit to your satisfaction. If you are dissatisfied, we will strive to make it right.
• We do things the right way. We commit to hire people with competence, generosity and a caring attitude.
• We motivate our employees to use their individual strengths to provide creative solutions, changes, and innovations.
• We anticipate your needs through customer experiences, thus nurturing our relationships.

Collectively, this creates an environment that enables and inspires healthcare professionals to improve the lives of patients.
Dare to go further. Care to do more.

BENEFITS

At Mizuho OSI, we believe better solutions and decisions are born of diversity and are proudly an EEO/AA employer. We offer a comprehensive benefits package that includes: medical, dental, vision, life insurance, 401k with matching, educational assistance and more.

FOR OUR SERVICE MEMBERS AND VETERANS

Mizuho OSI values the service Veterans and their family members have given to our country and we support the hiring of returning Service Members and military spouses. If you are a Veteran or wounded warrior and would like assistance with the employment process at Mizuho OSI, please contact HR at (510) 429-1500.

FOR PERSONS WITH DISABILITIES

If you are a person with a disability or a disabled Veteran and are applying for a job with Mizuho OSI, we would like to ensure your application process goes as smoothly as possible. If you need additional assistance, information or answers to your questions, feel free to contact HR at (510) 429-1500.

EOE STATEMENT

Mizuho OSI is an Equal Opportunity Employer and makes business decisions based on job related criteria only. Company policy prohibits unlawful discrimination based on race, color, religious creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, sexual identity, or any other consideration made unlawful by federal, state or local laws.

BENEFITS

At Mizuho OSI, we believe better solutions and decisions are born of diversity and are proudly an EEO/AA employer. We offer a comprehensive benefits package that includes: medical, dental, vision, life insurance, 401k with matching, educational assistance and more.

FOR OUR SERVICE MEMBERS AND VETERANS

Mizuho OSI values the service Veterans and their family members have given to our country and we support the hiring of returning Service Members and military spouses. If you are a Veteran or wounded warrior and would like assistance with the employment process at Mizuho OSI, please contact HR at (510) 429-1500.

FOR PERSONS WITH DISABILITIES

If you are a person with a disability or a disabled Veteran and are applying for a job with Mizuho OSI, we would like to ensure your application process goes as smoothly as possible. If you need additional assistance, information or answers to your questions, feel free to contact HR at (510) 429-1500.


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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