Manager Credit Collections

About Company

Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company’s portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products.

Job Summary

The Manager, Credit & Collections is accountable for the entire credit granting process, including the consistent application of a credit policy, periodic credit reviews of existing customers, cash application processes, and the assessment of the creditworthiness of potential customers, with the goal of optimizing the mix of company sales and bad debt losses. 

You may develop and implement short and long-term strategies that are in accordance with company goals and objectives. Provide expert advice and counsel to management on department-related issues, including those with company-wide or external impact. 

This position is responsible for aligning a diverse team around a clear vision and purpose while leading, inspiring, developing and motivating the team to successfully achieve individual and organizational objectives. 

This position manages non-exempt staff who work in the functions of Credit & Collections and Cash Application. 

Responsibilities:

• Provide leadership and management of Credit & Collections staff by assigning, monitoring and reviewing their work. 
• Mentor and develop employees giving timely and constructive feedback, explaining rationale and thought process to help employees improve their skills. Measure and document their performance in the annual Focal Review performance evaluation process as well as create and evaluate MBOs. 
• Develop, implement and maintain systems, procedures and policies including the corporate credit policy, recommend changes and process improvements to senior management. 
• Recommend credit limits and handle special credit arrangements and problem collection accounts. 
• Oversee analysis of accounts receivable, aging of accounts to determine overdue accounts, and collection procedures. 
• Monitor the credit granting, updating process and deductions being taken by customers. Conduct investigations on the largest customer credit applications, review and approve staff credit recommendations. 
• Create a monthly report of A/R aging with explanations on past due items, maintain department metrics report. 
• Interact with leaders across many business units including but not limited to the Sales organization providing technical guidance. 
• Manage customer credit files and information that needs to be updated or reported on through the Customer Master. 
• Proactively identify needs, allocate personnel based on priorities, and ensure that employee cross-training plans are maintained to achieve current and future goals. 
• Create and maintain a work environment that fosters a sense of purpose, urgency, involvement, engagement, and accountability to leverage the team to effective and efficient results. 

Qualifications & Requirements:

Bachelor’s degree in Accounting or Business; with seven-plus years of progressively responsible experience with credit & collections, credit scoring systems, thorough knowledge of credit-related laws with minimum five years of supervisory experience preferred; or equivalent combination of education and experience. 

In addition to the above;

• Knowledge of Accounts Receivable related accounting principles, including bad debt and revenue recognition. 

• Ability to evaluate and analyze customers’ financial status, reviewing credit worthiness, evaluating reporting, and approving credit limits as part of the presale process. 

• Experience with customer negotiations 

• Demonstrated ability to lead, engage, motivate, and develop employees directly reporting to this position as well as cross functionally. 

• Experience with SAP systems preferred. 

• Strong analytical and problem-solving skills with expertise in financial data 
  interpretation, accounting cycles, and flows. 

• Excellent computer skills including operating Windows based personal computers, various office equipment and machines, and telephone system. Ability to efficiently and effectively use Microsoft products such as Outlook, Word, Excel, and PowerPoint. 

• Excellent customer focus with a high sense of urgency. Ability to provide excellent interpersonal and communication skills. 

• Ability to function calmly in a fast-paced environment managing multiple priorities simultaneously. To be able to positively manage situations of a dynamic nature; to be able to modify plans, actions, and decisions in light of changing situations and circumstances while still meeting, or proposing modified, deadlines. 

• Highly professional and consistent exercise of good judgment while maintaining a high level of confidentiality and sensitivity at all times. Must be able to think strategically and function tactically and positively creating a highly productive work environment. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary:  $102K - $130K   +  Bonus