Materials Return Coordinator

About Company

Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company’s portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products.

Job Summary

The primary responsibility of the Materials Returns Coordinator is to manage the return of materials from customers, ensuring that they are processed accurately and efficiently. The ideal candidate will have excellent communication and problem-solving skills, as well as a strong understanding of inventory management and customer service.

Responsibilities:

• Communicate with internal and external teams to arrange freight for the return of traded-in, defective, or damaged materials.
• Operate lift truck and material handling equipment and always adhere to safety guidelines.
• Load/Unload freight containers.
• Receive and process incoming returns from customers, ensuring all necessary documentation is completed and accurate.
• Inspect returned materials for damage or defects and determine if they are eligible for return or exchange.
• Coordinate with the sales and customer service teams to resolve any issues or discrepancies with returns.
• Maintain accurate records of returned materials, including reasons for return and any associated costs.
• Properly route and store materials based on reason for return.
• Continuously monitor destruction of material and maintain accurate certificate of destruction.
• Develop and maintain relationships with customers to ensure a positive return experience.
• Provide timely and accurate reports on return activities to management.
• To understand Mizuho OSI’s business objectives and the relationship between the Department and those objectives; to support and follow the Corporate Vision, Mission & Values Statements, to maintain the services and quality levels set by Mizuho OSI, and to continually enable Mizuho OSI to be a great place to work.
• To Understand, follow and support Mizuho OSI’s internal Quality System policies, procedures and work instructions including but not limited to applicable external regulations (21 Code of Federal Regulations Part 820 Quality System Regulations and applicable International Standards).

Qualifications & Requirements:

• Experience and education – as outlined below, per job level.
• 2+ years of experience in a similar role, preferably in a manufacturing or distribution environment.
• Strong understanding of inventory management principles and best practices.
• Proficient in Microsoft Office Suite, with advanced skills in Excel.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Customer service oriented with a positive attitude.
• A knowledge of ERP systems, SAP and FSL is preferred.
• Ability to lift up to 50 lbs.
• Required to certify as a licensed forklift operator.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary:  $25.00ph  -  $28.00ph  plus 4% MBO