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Order Management Coordinator- International

Date:  Apr 1, 2025
Category:  Sales
Location: 

Union City, CA, US, 94587-1234

About Company

Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company’s portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products.

 

Job Summary

The Order Management Coordinator – International is an integral part of our international business reporting to the Manager, Order Management.  This role is a combination of order management and process coordinator and requires a self-starter individual with a problem-solving approach.  The position will coordinate all aspects of order management working cross functionally with many internal departments and distributors while coordinating efforts to successfully navigate orders from order-to-cash. 

Responsibilities

Order Management:

  • Manage order process from receipt of purchase order to shipment while collaborating with cross-functional stakeholders.
  • Develop and maintain cross functional partnerships with:  International Sales Team, country-level distributors, Customer Master, Credit & Collections, Finance, Regulatory, Operations, and Shipping.
  • Ensure accurate and timely order entry to fulfillment, resolve issues that arise and develop standard operating procedures that drive efficient workflow processes. 
  • Facilitate and/or participate in meetings with both key internal and external stakeholders and present order status in the weekly forecast meeting.
  • Drive the daily interface with distributor’s requests and/or challenges with products on country exclusions.
  • Act as the primary point of contact for customer inquiries related to orders, providing timely updates on order status, changes, and delivery schedules.
  • Track and communicate any issues that arise throughout the order process, including delays due to product shortages, pricing issues, finance holds, regulatory blocks, freight forwarder/shipping issues.
  • As issues arise that may potentially prevent on-time shipment, collaborate with internal teams to arrive at the best possible outcome while providing timely communication to all relevant parties.
  • Create and/or maintain documented work instructions.
  • Create Pro-forma invoices as requested.

 

International Business Operations Process Coordinator:

  • Manage Distributor contract lifecycle
    • Coordinate New and Terminated Distributor contracts.
    • Update and maintain Distributor Document Listing.
    • Coordinate distributor termination process by utilizing current checklist. Update checklist as applicable.
  • Ensure the order discount process is followed.
  • Prepare order status reports and present them at weekly Forecast meetings and weekly calls with International Region Sales Managers.
  • Analyze data to identify trends, areas for improvement, and opportunities for cost savings.
  • Monitor and report on demo equipment monthly with Regional Sales Specialists ensuring timely and accurate information exchange.
  • Develop and execute, with key stakeholders, new programs designed to improve sales support and efficiency of the international business.

Qualifications & Requirements:

  • Bachelor’s degree in business or equivalent combination of education and experience.
  • Minimum of 6 years of progressively responsible customer service experience or equivalent combination of education and experience.
  • Minimum of 6 years of working knowledge of SAP or equivalent top tier ERP system.
  • Minimum of 6 years international order processing.
  • Skillful at setting priorities, time management and meeting deadlines.
  • Basic knowledge of incoterms and freight terminology.
  • Proficiency in standard business computer software applications (MS Word, Excel, Teams, Outlook).
  • Demonstrated strong presentation and organizational skills.
  • Demonstrated customer centric focus approach by embracing collaboration and encouraging. communication cross functionally.
  • Ability to establish credibility with internal and external customers.
  • Ability to function calmly in a fast-paced environment.
  • Versatile learner with the ability to function in a changing environment.
  • Second language desirable.

 

Salary Range: $80,000- $142,000 + potential annual bonus + comprehensive benefits package


EOE STATEMENT

Mizuho OSI is an Equal Opportunity Employer and makes business decisions based on job related criteria only. Company policy prohibits unlawful discrimination based on race, color, religious creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, sexual identity, or any other consideration made unlawful by federal, state or local laws.

Mizuho OSI conducts criminal conviction background checks and drug screening through a third-party screening vendor which includes searches of address history, criminal convictions, court records, education verification, employment verification, and reference checks. In addition, depending on the nature of the position for which you are applying, a motor vehicle driving report, a credit report, and/or ID checks in other non-U.S. countries are also included.

Criminal conviction background checks will run after an applicant has received and accepted a conditional offer of employment. After a conditional offer is made and before any background check is performed, applicants will receive background check disclosure and consent forms under state and federal laws, such as the Fair Credit Reporting Act and the Investigative Consumer Reporting Agencies Act. Existence of a criminal record is not an automatic bar to employment. An assessment will be made about whether the conviction has a direct and adverse relationship to the job in question. No job offer will be withdrawn, and no adverse action will be taken against any employee, based on the results of a criminal conviction background check, without an individualized assessment of whether the applicant’s conviction history has  direct and adverse relationship with the specific duties of the job in question.

Top Reasons To Join The Mizuho OSI Team

• Privately held company with a tradition of market leadership and best-in-class innovation
• Fast-paced entrepreneurial culture focused on dramatically improving patient outcomes through personal empowerment
• Emphasis on continuous improvement and celebration of our values of R.E.S.P.E.C.T. and the Mizuho OSI Way.
• Create innovative solutions designed and manufactured at our HQ in Northern California

The Mizuho OSI Way

In 1978, we set out to change the way patients undergo surgery. As a Mizuho OSI customer, you can expect our commitment to the following…
• We commit to your satisfaction. If you are dissatisfied, we will strive to make it right.
• We do things the right way. We commit to hire people with competence, generosity and a caring attitude.
• We motivate our employees to use their individual strengths to provide creative solutions, changes, and innovations.
• We anticipate your needs through customer experiences, thus nurturing our relationships.

Collectively, this creates an environment that enables and inspires healthcare professionals to improve the lives of patients.
Dare to go further. Care to do more.

BENEFITS

At Mizuho OSI, we believe better solutions and decisions are born of diversity and are proudly an EEO/AA employer. We offer a comprehensive benefits package that includes: medical, dental, vision, life insurance, 401k with matching, educational assistance and more.

FOR OUR SERVICE MEMBERS AND VETERANS

Mizuho OSI values the service Veterans and their family members have given to our country and we support the hiring of returning Service Members and military spouses. If you are a Veteran or wounded warrior and would like assistance with the employment process at Mizuho OSI, please contact HR at (510) 429-1500.

FOR PERSONS WITH DISABILITIES

If you are a person with a disability or a disabled Veteran and are applying for a job with Mizuho OSI, we would like to ensure your application process goes as smoothly as possible. If you need additional assistance, information or answers to your questions, feel free to contact HR at (510) 429-1500.

EOE STATEMENT

Mizuho OSI is an Equal Opportunity Employer and makes business decisions based on job related criteria only. Company policy prohibits unlawful discrimination based on race, color, religious creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, sexual identity, or any other consideration made unlawful by federal, state or local laws.

BENEFITS

At Mizuho OSI, we believe better solutions and decisions are born of diversity and are proudly an EEO/AA employer. We offer a comprehensive benefits package that includes: medical, dental, vision, life insurance, 401k with matching, educational assistance and more.

FOR OUR SERVICE MEMBERS AND VETERANS

Mizuho OSI values the service Veterans and their family members have given to our country and we support the hiring of returning Service Members and military spouses. If you are a Veteran or wounded warrior and would like assistance with the employment process at Mizuho OSI, please contact HR at (510) 429-1500.

FOR PERSONS WITH DISABILITIES

If you are a person with a disability or a disabled Veteran and are applying for a job with Mizuho OSI, we would like to ensure your application process goes as smoothly as possible. If you need additional assistance, information or answers to your questions, feel free to contact HR at (510) 429-1500.

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